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- You must first embed the proactive chat application within your website using the provided URL on the General Settings tab. Refer to Proactive Chat for detailed instructions on embedding the chat application within your website.
- Once the application is embedded, visit the website containing the embedded proactive chat application.
- You are presented the Proactive Chat Invite or Proactive Chat window after spending the allotted time specified in the proactive chat launching criteria. For a more detailed description on initiating a reactive proactive chat, refer to Initiating a Proactive Chat.
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