This is the fight and last panel in the Monitoring page.
The Current Agent Status panel lists all agents currently signed into the Call Center Agent app and displays what is happening with each agent in real time. The list can be sorted by any of the underlined column headings.
...
- Logging out an agent remotely
- Logging in a Telagent (the link leads to an article in the set of Teleagent articles).
- Switching to a Telagent (the link leads to an article in the set of Telagent articles).
- Texting an agent
- Remotely setting an agent's status to Available
- Remotely setting an agent's status to Not Available
- Monitoring an agent live