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Calling Centre offers two types of IVR creation tools: IVR Studio Express and Easy-IVR. IVR Studio Express is a visual environment where you can design IVR applications for IVR systems. Easy-IVR is a tool that helps simplify the design of such IVRs.
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For more information about IVR Studio Express, see IVR Studio Guide |
This section explains the features of Easy-IVR, and how to use it.
To access Easy-IVRTo access IVRs:
- After logging on to the Administrator Portal, click Configure > Inbound Voice > IVRs
- The IVR page appears.
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Use the IVR page to create a new Easy IVR, rename it, activate a bulletin for an IVR, or configure any customized settings implemented in your IVR, such as callbacks, call forwarding during after hours, and hours of operation for individual queues. You can also manage IVR groups and phone numbers.
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Click the links below to learn more about how to perform the various activities.
- Creating an IVR with Easy-IVR
- Creating an IVR with Studio IVR
- Configuring an IVR
- Managing IVR groups
- Managing phone numbers
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