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Table 6: Add Part-Time Coverage Field Descriptions and Button Functions

Agent

In the drop down menu, select the Agent for whom you would like to schedule part-time phone coverage.

Coverage Date

Click the date picker and select the date the agent is required to cover phones.

Start Time / End Time

In the drop down menutmenu, select the time the agent is required to start/stop covering phones.

Notes (optional)

Type any reference notes regarding the scheduled part-time coverage.

Buttons

Save

Click to save the Part-Time Coverage information and add the coverage to the schedule.

Close

Click to close the Part-Time Coverage window. If the window is closed without saving the information, the coverage information will be deleted and will not be added to the schedule.

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