...
2 Click Replace Shift.
3 The Replace Shift window opens. Complete all fields (see Replace Shift window below and refer to Table 18 for a detailed description of all fields).
4 When all fields are completed, click Save.
5 A Replace Shift confirmation dialog box appears. Click OK.
6 The new shift information will appear in the schedule, for the selected Agent, on the selected date.
Table 18: Remove Agent | |
Agent | In the drop-down list, select the Agent whose shift you want to replace in schedule. |
Shift | In the drop-down list, select the Shift you want to replace |
Shift Date | Click the date picker and select the shift date you want to replace |
Notes | Type any notes regarding the shift replacement |
Only replace if there is schedule information | Select to only replace a shift if schedule information already exists. |
Buttons | |
Save | Click to replace the existing shift with the new shift. |
Close | Click to close the Replace Shift window. If the window is closed without saving the information, the Agent’s shift will not be updated in the schedule. |