Every account begins with the a Default Team and a System Administrator user account. The default team is configured with full administrator access. It is We strongly recommended that creating a new team is created and configured configuring it with access appropriate for your contact center representatives. The Team Configuration page is comprised of five tabs, displayed on the right side of the screen: General Information, Security, Skillsets, Members, and Chat.
To create a new team:
- Click Add Team.
- A highlighted entry named New team is added to the column on the left.
- Configure each of the tabs according to the instructions provided in each of the following links: