To add a break:
1 Click Add Break.
2 The Add Break Session window opens. Complete all fields (see Add Break Session window below and refer to Table 7 for a detailed description of all fields). Click Save when all break sessions for the Agent have been added, click Save.
3 The Add Break confirmation dialog box appears. Click OK.
4 The new break session appears in the Event table.
Table 7: Add Break Sessions Field Descriptions and Button Functions | |
Agent | In the drop-down list, select the Agent for whom you would like to schedule the break session |
Break Date | Click the date picker and select a date for the break session. |
Notes (optional) | In the Notes field, type any reference notes regarding the scheduled break session (optional). |
Add Session fields and Table | Schedule time for break sessions: 1 In the first and second drop-down lists, select a Start Time and an End Time for the event. 2 Click Add Session to add the break times to the break Sessions table. Repeat for any additional break sessions that need to be created for the selected Agent. 3 To remove a break session from the Sessions table, right click on the session you would like to remove, and click Remove Session Note: If multiple break are scheduled, sessions cannot overlap (e.g. 2:30 PM – 3:30PM and 3:00PM to 4:00 PM). If you try to overlap sessions you will receive the following error message: “There is data overloaded”, select a new time for the session |
Buttons | |
Save | Click to save the break sessions and add the break session(s) to the schedule. |
Close | Click to close the Add Break Sessions window. If the window is closed without saving the information, the coverage information will be deleted and will not be added to the schedule. |