Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
ICR Styling Tab (ICR v2.0)
Here you can define settings relating to the chat window, such as displaying a logo or adding background, text, or chat message colors.
You can configure the chat window using two modes: Visual and CSS.
Visual Mode
This mode allows to configure the chat window easily, and you can immediately preview any changes you make.
- Theme: Choose Light or Dark to make the window's background a light or dark color.
- Main Color: Choose a theme from the seven preset colors, or enter the hexadecimal value of the color you prefer.
- Widget Width: Choose how narrow or wide you want the window to be. The values range from 250 to 400 pixels.
- Widget Height: Choose how short or tall you want the window to be. The values range from 500 to 700 pixels.
- Rounded Corners: Choose how rounded you want the window's corners to be. The values range from 0 to 20 pixels.
CSS Mode
This mode allows to define a more customized configuration with the help of a web programmer. With this mode, you can:
- Download a template (a .CSS file you can open with any text editing application), which you can then modify as needed, save, and upload; or
- You can upload your own .CSS file.
IMPORTANT
The customized file MUST be a .CSS file with UTF-8 encoding.
Note
It might take a few minutes for the new style to take effect. If you do not see the new style immediately, wait 5-10 minutes before opening a chat session.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)