Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Adding Parameters for Billing Questions
When the agent selects this option from the drop-down list we created in Adding a List Parameter, the script will present the agent with a list of questions that the caller might ask, and the answers that should be given to those questions. For this, will use a label parameter.
To add a label parameter with a list of questions and answers:
From the script outline area, choose billing-questions to display the workspace for this script step.
Recall that a dashed red outline indicates that the step has been chosen.Click and drag the Label parameter from the Component palette.
In the Label properties editor, do the following:
Enter a Caption as illustrated in the image below.
The label parameter should appear as follows in the workspace area:
Click Save when done.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)