June 6-7, 2022 -- CC: SHAKEN/STIR Caller ID Client Attestation Standards

Introducing, A new framework of interconnected standards for making and receiving external calls.

Only applies to US calls. Support for Canada is coming soon.

When

Jun 6: USA West, Canada
Jun 7: USA East, Rogers

Highlights

STIR/SHAKEN is a framework of interconnected standards. STIR/SHAKEN are acronyms for the Secure Telephone Identity Revisited (STIR) and Signature-based Handling of Asserted Information Using Tokens (SHAKEN) standards. This means that calls travelling through interconnected phone networks would have their Caller ID “signed” as legitimate by originating carriers and validated by other carriers before reaching consumers. STIR/SHAKEN digitally validates the handoff of phone calls passing through the complex web of networks, allowing the phone company of the consumer receiving the call to verify that a call is, in fact, from the number displayed on the Caller ID.

Customers must only use numbers that they legally own for outbound caller ID:

If the number was purchased from us (we own the numbers), the call will be signed automatically
For numbers that are not owned by us (not in our inventory), customers will be required to sign an attestation form in Contact Center
Customers will not be permitted to choose outbound Caller ID numbers that do not conform to either of the above criteria

You can access this feature by navigating to Configure > General > Additional Caller IDs.

System Administrators can see the feature when adding a custom number
Non system administrators can only see the feature when editing a Caller ID

How do I get this feature?

The new feature will be automatically available for use.
No intervention is required from a Service Provider.