March 9-10, 2022 - Dynamic Notification Tool: Improvements to Contacts Archiving

Introducing, Currently, the Contact Center system only allows for bulk archiving of contacts imported via list names. In addition, archiving can only occur if a campaign is in either Paused or Completed status, and the contacts are in Do Not Try or Pending status. The planned changes will allow administrators managing campaigns to archive campaigns in any status, and contacts in any status that is not In Progress.

When

• March 09: USA West, Canada

• March 10: USA East, Rogers

Highlights

• When you edit a campaign and navigate to the campaign's contacts, you will see a new filter for List Names. In addition, the button Archive by List Name will appear as Archive Filtered Results and moved in line with the other filters.
  
  

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• Campaign administrators will be able to apply one or more filters to narrow down the list of contacts to be filtered. If NO filters are applied, all contacts will be archived according to the behavior described in the next points.

• Campaign administrators will be able to archive campaigns in any status: Active, Paused, Cancelled, Completed.

  Once filtered, campaign administrators will be able to archive contacts in any of these statuses: Disabled, Pending, Success, Waiting for retry, Permanent failure, Cancelled.

  The system will NOT archive contacts with a status of In Progress, even if they appear in a filtered list.

• It will be possible to archive contacts imported through a list name or individually.

How do I get this feature?

• The new feature will be automatically available for use.

• No intervention is required from a Service Provider.