Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
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March 16-17, 2022 - Account Date and Time in Voice Recording File Names
Introducing, Whenever an end-user downloads a voice recording file from Contact Center Admin portal, the system generates a file name based on the pattern YYYYMMDD_HHMMSS_[file name], where YYYY is the year, MM is the month, DD is the day, HH is the hour (24-hour clock), MM are the minutes, and SS are the seconds. Currently, the UTC time zone is used to generate the date and time (+UTC is added to the file name). The planned change will use the account's time zone instead, and the time zone abbreviation will be removed from the file name.
When
March 16: USA West, Canada
March 17: USA East, Rogers
Highlights
When an end-user downloads a voice recording using the Voice Recordings page (accessed by navigating to Analysis > Recordings > Voice Recordings), the current file name is similar to the example below:
20220107_212258_UTC_IN_19054814740_Joe Smith_dba8043a-50dd-4b60-90bb-d3af688627a7After the planned change takes effect, the file name will be similar to the example below (assume the account time zone is Eastern Time, or UTC-05:00)
20220107_162258_IN_19054814740_Joe Smith_dba8043a-50dd-4b60-90bb-d3af688627a7
When the end-user searches for voice recordings in Contact Center Admin Portal, the date and time displayed for the call will be according to the user's time zone. However, the file name will show the date and time according to the account's time zone. If the end-user is on a different time zone, there WILL BE a mismatch between the time shown on the Admin Portal and the downloaded file name. Refer to example below.
Account time zone: Eastern Standard Time (UTC-05:00).
User time zone: Pacific Standard Time (UTC-08:00).
When searching for voice recordings, the user will see the Call Date from the Voice Recordings page in PST:
When the user clicks Listen to download the recorded file, the file name will show EST:
20220202_130355_IN_16472771101_Jessica Smith_df7711d7-4924-4529-b76e-826453a6a4c6
How do I get this feature?
The new feature will be automatically available for use.
No intervention is required from a Service Provider.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)