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* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
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March 16-17, 2022 - Time Zones for Scheduled Telagents
Introducing, We're providing administrators with the option to choose a time zone for scheduled telagents. By default, new schedules for telagents will propagate the account time zone, but administrators can change it.
When
March 16: USA West, Canada
March 17: USA East, Rogers
Highlights
A new Time Zone drop-down list will appear in a scheduled telagent's page accessed through Configure > General > Scheduled Telagent.
If the administrator changes the time zone and clicks Update, the change applies ONLY to the selected Scheduled Telagent.
If there are multiple scheduled telagents and all will need different time zones, the administrator will need to configure each telagent individually.
How do I get this feature?
The new feature will be automatically available for use.
No intervention is required from a Service Provider.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)