Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
NOW AVAILABLE FOR DOWNLOAD - Desktop Call center Agent (CCA) Version 12.8
The Desktop Call Center Agent (CCA) version 12.8 is now available for download and installation. Visit the Client Software page in your Administrator Portal to download.
What’s new in this version:
Enhancements:
Extended CRM Connectors to Chat and Email interactions: the application can now raise events as chat and email interactions are started and completed.
Data Collection for second level IVRs extended to outbound calls: now outbound calls can be connected to second level IVRs for data collection purposes.
Reference fields in classification window now support up to 20 characters
For a list of enhancements, new features, and bug fixes in all versions of the CCA, see Desktop Call Center Agent (.netCCA) Release Notes.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)