Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
NOW AVAILABLE FOR DOWNLOAD - Desktop Call center Agent (CCA) Version 12.7
The Desktop Call Center Agent (CCA) version 12.7 is now available for download and installation for all accounts hosted in our TOR and UK centers. Visit the Client Software page in your Administrator Portal to download.
What’s new in this version:
Enhancements:
The software now uses new Edge runtime when presenting web forms such as login views. An IE-based engine will be used if the Edge runtime is not available. The Edge runtime is available for download at https://developer.microsoft.com/en-us/microsoft-edge/webview2/ . We recommend downloading the 32 version of the Evergreen Standalone Installer (CCA is a 32-bit application).
Bug Fixes:
Fixed bug related to localization.
Fixed a bug that caused classification information to not be a carrier from one agent to another when transferring incoming calls.
Fixed a bug that caused emails to not be properly shown when the display name of an email address in the to/cc/from headers contain special characters such as < and >
Fixed a bug that caused the new After Call work in-call status/activity to not show for outgoing calls.
For a list of enhancements, new features, and bug fixes in all versions of the CCA, see Desktop Call Center Agent (.netCCA) Release Notes.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)