Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
NOW AVAILABLE FOR DOWNLOAD - Desktop Call center Agent (CCA) Version 12.6
The Desktop Call Center Agent (CCA) version 12.6 is now available for download and installation for all accounts hosted in our TOR and UK centers. Visit the Client Software page in your Administrator Portal to download.
What’s new in this version:
Enhancements:
Added support for file-based communication for all CRM connectors.
Added support for OKTA as identity provider (SSO).
Bug Fixes:
Fixed a bug that could cause wait time for suspended emails to be displayed as a negative number.
Fixed a bug that caused classification information to not be sent to CRM connectors under certain conditions.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)