Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Product Update 8/18 – Additional Caller ID – Now Available
Agents and team administrators need to have the ability to create, edit, and delete the caller ID information that teams of agents can select from when placing outbound calls. These will be the numbers and information that the call recipient will see on their telephone caller ID displays.
Introducing, https://mycontactcenter.atlassian.net/wiki/spaces/TK/pages/1299251201 . With this feature, you can define a list of caller ID numbers that will be applicable to specific teams or to all teams. The agents will be able to select from this list within the Contact Center Application.
Highlights
Manage a list of caller ID numbers that teams of agents can use when making outbound calls.
Provide descriptive names to the caller IDs so that call recipients can see who is calling.
How do I get this feature?
The new feature will be automatically available for use.
No intervention is required from a Service Provider.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)