Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
NOW AVAILABLE FOR DOWNLOAD - Desktop Call center Agent (CCA) Version 12.4
The Desktop Call Center Agent (CCA) version 12.4 is now available for download and installation. Visit the Client Software page in your Administrator Portal to download.
What’s new in this version:
Enhancements:
All https traffic now uses either TLS 1.1 or TLS 1.2
New After-Call Work in-call status is now supported (see https://mycontactcenter.atlassian.net/wiki/spaces/TK/pages/1026424837 for more information about this feature).
Bug Fixes:
Fixed issue where certain emails that contained special characters in the name of the attachment were not handled correctly.
Fixed issues related to the sign-in process that occurred when the https endpoints are not reachable: there is now a mechanism to inform the user about the problem, and the user can choose to retry or close the app.
Fixed issues with UI defects related to signing in using external identity providers.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)