The Time Zone Settings tab allows Agents from offices in different countries or regions to set up their time zone for the correct date and time to appear on the Contact Center portal.

NOTE: The Team time zone is set to the Account time zone by default.

IMPORTANT: Only Agents with permission to Change offices, teams, and agents can change the time zone settings. See the Agents Security Tab for a list of permissions set for an Agent.

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FMI: For a list of time zones available for use, see Contact Center Time Zones.

FMI: For a list of time zones available for use, see Contact Center Time Zones.