Before you can create an IVR, there are several items you need to have in place. Use the following checklist to ensure you have gathered all the necessary information.
IVR phone number
Audio files for prompts. The audio files must be WAV format and cannot exceed 3MB. You might need audio files for all or any of the following:
Welcome prompt
Language menu
Menu prompt
After-hours prompt
No agent prompt
FMI: To learn more about IVR Phone numbers and Prompt Files, see:
|
There are two types of IVRs you can create using Easy-IVR. Click the links below for more information about each.