If the customer replies to the email containing the chat transcript, the email address you entered in the Reply to Email Address field on the page Chat Transcript Settings appears in the To field.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
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