Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)

Skip to end of banner Go to start of banner

Classifications Page

Skip to end of metadata

Created by Larry Brown, last modified by Jela Banovic on Nov 22, 2016

Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

Open the Classifications page and you will see five tabs displayed: General, Client Types, Subjects, Resolutions, and Flagging Reasons. The General tab is where the feature can be turned on or off for each type of event: Incoming Calls, Outgoing Calls, Emails, and Chats.

No labels

Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)