The Desktop Call Center Agent (CCA) version 12.9 is now available for download and installation. Visit the Client Software page in your Administrator Portal to download.
What’s new in this version:
Enhancements:
Enhanced logic to re-establish server connection (faster).
Bug Fixes:
Issue that caused text to appear as busy - on email has been fixed. The text now reads busy-on email.
There was an issue where the logo appeared blurry within the Sign in view when stretching was applied. This issue has been fixed.
For a list of enhancements, new features, and bug fixes in all versions of the CCA, see Desktop Call Center Agent (.netCCA) Release Notes.