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To create a new DID

  1. Access the DID page as explained in DIDs (Direct Inward Dialing)

  2. Click New DID. The Add DID dialog box appears

  3. Enter the following information:

    1. DNIS: The 10-digit DID created to send traffic over the SIP trunk from Metaswitch to a queue

    2. IVR: The IVR to which the DID is pointing

    3. Comments: A description of the DID’s purpose, and any other helpful information

    4. Forward DID: The 10-digit number to which to forward this DID if it is not available

  4. Click OK when done

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Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)