Introducing, A new layout of the default permissions in Contact Center Admin Portal that will help provide better control around, and appropriate access to, security.
Highlights
Permissions will be assigned based on roles, by default.
Some permissions will still be available as an add-on to the role, while some items will be read-only.
Some actions will be hidden based on the role.
How do I get this feature?
The new feature will be automatically available for use.
No intervention is required from a Service Provider.