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May 18-19, 2022 – CC IVR Studio: Strip the + in the ANI Variable
Introducing, Changes to existing ANI variable to ignore the + prefix on country codes, and two new variables that will include the + prefix.
When
May 18: USA West, Canada
May 19: USA East, Rogers
Highlights
Some IVRs are designed in such a way that if a leading + is included in a string of numbers, it breaks the IVR or some of the IVR's functionality. This fix will reduce those occurrences..
The current ANI variable will ignore the + sign
A new variable called Full ANI will be created that will contain the entire ANI, including the + sign
A second variable called Full DNIS will be created that will contain the entire DNIS, including the + sign
How do I get this feature?
The new feature will be automatically available for use.
No intervention is required from a Service Provider.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)