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To edit an event type:

1         Select an Event Type from the list.

2         Click Edit Event Type.

3         The Edit Event window opens. Make the required edits and/or updates to the selected Event Type (Refer to Table 4 for a detailed description of the Edit Event fields).

4         Click Save when all fields are complete.

5         The Save Event Type confirmation dialog appears. Click OK.


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Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)