Note: Manage Queue Hours is not applicable when using working hours schedules. With working Hours Schedules, the schedule is assigned to the queue vs managing hours from the queues configuration page. Please see Working hours Schedules for more information
Open the Manage Hours page to set IVR queue hours.
Weekday – the name of the day of the week (Monday, Tuesday, Wednesday, etc.).
Status – the queue status, indicates whether the queue is Open or Closed.
Opening Time (hh:mm) – indicates the time that the queue opens; enter the time using the 24 hour clock (e.g. 08:00, 13:00).
Closing Time (hh:mm) – indicates the time that the queue closes; enter the time using the 24 hour clock (e.g. 08:00, 13:00).
Comments – enter any important information regarding the specified queue.
Note: Always click Update in the upper right corner to save your changes.