Default storage of recordings with Contact Center lasts 180 days, but you can provide your own cloud storage and have the retention periods adjusted to any time interval without the need to increase the recording retention period subscription. This capability is currently compatible with Amazon S3 and Microsoft Azure Blob storage "Hot" services in any region globally where those services are available.
Contact your Service provider to adjust the retention period.
To access Cloud Storage Settings, navigate to Integrations > Cloud Storage Settings.
Under Storage Provider, choose your cloud provider (Amazon or Azure), and provide the required information, as described in the sections that follow.
Contact your service provider for any information you might be missing.
For Amazon S3
The most important information is Region Name, Bucket Name, Access Key, and Access Secret.
Example:
Region Name: us-east-1
Bucket Name: Monsters Inc Recordings
Access Key: BTKBKLPGCXEJABCDE1YZ
Access Secret: “7fVH1ByFNbcDasT1kwYU/j5wa7YlMKL8XOL4mH79a0SRHT9Bm5QBxgMCeX6Rr1ZGjusW/NJYuUh60mM59yxPe==”
For more information about setting up your Amazon S3 storage bucket, see Amazon S3 Storage Bucket
Select Enable client side encryption if needed, and click Use Own Storage to store your recordings in your Amazon bucket.
For Microsoft Azure Blob
The most important information is Account Name, Account Key, and Container Name.
Example:
Account Name: Monstersinc
Account Key: 7fVH1ByFNbcDasT1kwYU/j5wa7YlMKL8XOL4mH79a0SRHT9Bm5QBxgMCeX6Rr1ZGjusW/NJYuUh60mM59yxPe==
Container Name: Recordings
For more information about setting up your Microsoft Azure Blob Storage Container, see Microsoft Azure Blob Storage Container
Select Use https for a secure link.
Select Enable client side encryption if needed, and click Use Own Storage to store your recordings in your Azure Blob.