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Deploying Chat on your website

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Created by Larry Brown (Deactivated) , last modified by Jela Banovic (Deactivated) on Apr 17, 2017

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There are two types of agent to client chats that can occur: proactive chat and reactive chat. Proactive chat occurs when an agent initiates a chat with the customer. Reactive chat on the other hand, occurs when the customer seeks out a chat with an agent. Reactive chat is always enabled, whereas proactive chat is, by default, disabled.

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Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)