Edit Audio Bulletins

To Edit Audio Bulletins:

1. From the Client Admin Portal, navigate to Configuration > Bulletins. 
2. Click Edit Audio.
   
   
    
3. The Prompt Files page opens. From here you can Listen to, Create New Version, Edit, and Delete IVR studio bulletins. You can also go directly to the Prompt Files page to edit bulletins.
   
   
    

To create a new bulletin:

1. From the Client Admin Portal, navigate to Configuration > Bulletins.
2. Click Edit Audio, located to the right of the Bulletin you wish to edit.
3. If not already selected, from the IVR drop down menu, select Bulletins to create a new bulletin.
   
   
   
   
4. From the Language drop down, select the language in which you wish the bulletin to be recorded. Your language options are English, French, and Spanish.
   
   
    
5. Click Create New Version, located to the right of the bulletin you wish to create.
   
   
    
6. The Create New Version dialog box opens for the selected bulletin.
   
   
    
7. Click Browse to open the File Upload window. Navigate to the location of your new bulletin, click on the file to highlight it, and click Open. The name of the file appears to the right of the Browse button in the Audio File section of the dialog box.
8. In the Comments section, type any relevant description for the new bulletin.
9. Click OK.
10. The new bulletin is saved and replaces the previously saved bulletin.

To Edit a bulletin

1. From the Client Admin Portal, navigate to Configuration > Bulletins.
2. Click Edit Audio, located to the right of the Bulletin you wish to edit.
3. If not already selected, from the IVR drop down menu, select Bulletins to create a new bulletin.
   
   
   
   
4. From the Language drop down, select the language in which you wish the bulletin to be recorded. Your language options are English, French, and Spanish.
   
   
   
   
5. Click Edit, located to the right of the bulletin you wish to edit.
6. The Edit Prompt dialog box opens.
7. Edit the Description for the bulletin.
8. Click OK.
9. Changes to the selected bulletin are saved.

Note: New bulletins will not take effect until the IVR logic is updated accordingly.