Supervisor – Individuals assigned this role will have complete access to and control of all features of the Workforce Scheduler Solution, such as creating shifts, rotations, schedules, modifying items, etc. However, unlike the Administrator, Supervisors will only be able to make changes or modifications for Agents that are assigned to them.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Manage space
Manage content
Integrations