Add a Contact

To create a new contact for your phonebook:

1. Click Add Entry.
   
   
   
   
2. You will see a highlighted entry added with blank fields ready to be populated.
   
   
   
   
3. Complete the following fields:
   
   

   Ext. – Enter an extension for the contact if applicable, the extension is not dialed by the CCA. (optional)
   Direct – This will be the number dialed by the CCA, this field is mandatory. Enter a phone number for the contact (minimum of ten digits). It is not necessary to precede long distance phone numbers with a "1".
   Full Name – Enter the contact's First Name in the first field and Last Name in the second field.
   Title – Enter a position or title for the contact. (optional)
   Mailbox – Enter an email address for the contact. (optional)
   Location – Enter a location for the contact. (optional)
   Comments – Enter a comment for the contact. (optional

    
4. Click Update, located to the left of the selected entry, to save your changes.

If you attempt to save an entry without a ten-digit phone number in the Direct column you will receive the following error: 

Note: DID stands for Direct Inward Dial, please ensure at least ten digits are entered for the phone number in the Direct column.