The attached document is intended as a guide to Partners setting up the configuration details of a contact center the first time and can also be a reminder for some tasks that are done infrequently. The guide is intended to help get a standard contact center ready to take the first call. The document focuses on voice-only setup. There are several steps involved in setting up a new contact center and the details are directly linked to the features and functions of the
IVR design and information flow. The document assumes a standard build with the key elements to route calls to the agents trained for specific calls, and that callers have the information needed to get to those agents.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Manage space
Manage content
Integrations