Change Agent Status

• This method allows the changing of an agent Status to another Status. 
• The attempt to execute this method will return an error if attempting to change an Agent's status FROM "busy - On Call" or "Busy - On Email" TO any other status
• The Attempt to execute this method MAY fail if attempting to change status for an agent who's status is already in the process of transitioning to a conflicting status
• Status transitions allowed are as follows:

• when attempting to transition an agent Status to  "Busy - Other" The "availability" and the "activity" are optional.
• The "availability" must be specified if the "activity" is specified.
• Possible values for status are:
  •  0  (not ready); in this case availability code is assumed 0 and activity String.Empty regardless
  • 16 (available); in this case availability code is assumed 1 and activity String.Empty regardless
  • 17 (accept internal calls); in this case availability code is assumed 2 and activity String.Empty regardless
  • 34 (on break); in this case availability code is assumed 0 and activity String.Empty regardless
  • 36 (other)
• Other  values submitted for "Status"  are going to be considered not valid and the request will be declined (logged).
• The supplied availability code and/or activity will be used if and only if the supplied status is 36.
•  If not specified, they will be assumed 0 and String.Empty respectively.

In order to use this method, you must first be aware of the Agent's current session ID which can be obtained from this method:

Then use this method to change the desired Agent's status:

"processRemoteInCallStatusChangeRequest" within "frmMainWindow"

ChangeAgentStatusResponse TryForceAgentStatusTransition(string sessionId, string targetAgentSessionId, TransferableAgentStatus status, byte availabilityCode, string activityName)

        {

            switch (status)

            {

                case TransferableAgentStatus.Available:

                    return tryForceAgentStatusTransition(sessionId, targetAgentSessionId, CallTransferStatus.Available, 1, String.Empty);

                case TransferableAgentStatus.AcceptInternalCalls:

                    return tryForceAgentStatusTransition(sessionId, targetAgentSessionId, CallTransferStatus.AcceptInternalCalls, 2, String.Empty);

                case TransferableAgentStatus.OnBreak:

                    return tryForceAgentStatusTransition(sessionId, targetAgentSessionId, CallTransferStatus.BusyOnBreak, 0, String.Empty);

                default:

                    return tryForceAgentStatusTransition(sessionId, targetAgentSessionId, CallTransferStatus.BusyOther, availabilityCode, activityName);

            }

        }

ChangeAgentStatusResponse TryForceAgentStatusTransition(string sessionId, string targetAgentSessionId, TransferableAgentStatus status, byte availabilityCode, string activityName)

public enum TransferableAgentStatus

    {

        [EnumMember]

        Available,

        [EnumMember]

        AcceptInternalCalls,

        [EnumMember]

        OnBreak,

        [EnumMember]

        Other

    }