The Chat Queue Options page allows you to define settings for the selected chat queue to create a more customized treatment experience for customers. This page consists of five tabs: General Settings, Styling, Treatment Options, Default Headers and Messages, and Data Collection.
Note:
Always click Update, located in the top right corner to save your changes. If Update is not clicked, any new changes made will not be saved.
Important:
Under certain conditions, you CAN have webchat in multiple tabs. For more information, see Webchat in Multiple Tabs Use Cases.