Use the filter feature to narrow your schedule search and find all agents in that schedule who meet the Agent & Team and/or Skill. To filter schedules:
1 Click Filter.
2 The Schedule Filter window appears.
3 The Agents & Teams tab select the Agent(s) and/or Team(s) who you would like displayed in the schedule.
Note: To search Schedules for all Agents & Teams, click Select All in the Agents & Teams tab. To deselect all Agents & Teams, click Clear All (
).
4 In the Skills tab select the Skills group you would like the Agents who are displayed in the schedule to belong to.
Note: To search Schedules for all Skills, click Select All in the Skills tab. To deselect all Skills, click Clear All (
).
5 Click Get Data.
6 Any events scheduled for the selected date(s), agents, and teams will be displayed in the Unpublished Schedule.