Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
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To edit a SWAT contact:

  1. Click Edit to edit the contact details of a user. The Is Active checkbox must be checked to send messages to that user.



    HINT: You may uncheck the Is Active checkbox to temporarily prevent a user from receiving SWAT messages.

  2. The Edit SWAT Contact dialog box opens. Make the required edits and click OK., to confirm the changes. Click Cancel to cancel the changes.


     


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Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)