You may wish to transfer your currently active call to a different queue, to an outside line, or to a teammate.
Click the Transfer Call button located below the queues table – the transfer call window will open.
To transfer to a queue, proceed to Transfer Call to a Queue.
To transfer to a phone number, proceed to Transfer Call to a Phone Number (Third Party).
Note: To make an internal transfer, pull up a list of your teammates who are also signed in with the CCA by using the phone book. Please see Phone Book.