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  1. Enter a threshold value in the Value field.
  2. If the threshold is greater than or less than the value entered, the corresponding metric turns Green.

Note: The option selected for the red threshold determines whether the threshold values for the green threshold is "greater than" or "less than". If Greater Than is selected for red, Less Than will automatically appear for green and vice versa.

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Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)