Sometimes, you might want to switch an active agent to a Telagent. You can use this feature as a discovery recovery mechanism. For example, if any agents suddenly experience an Internet outage, you could switch them quickly to stand-alone Telagents.
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To switch an active agent to a Telagent
- Access the Monitoring page as explained in Monitoring.
- Scroll down to the Current Agent Status panel, and click the Plus symbol to expand it if collapsed.
- Click to select the checkbox to the left of any agent you want to log out, and then click Switch to Telagent.
- A Confirmation dialog box appears. Click OK to complete the action.