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changes.mady.by.user Adam Vervaeke

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changes.mady.by.user lauren_ellicott

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Once a chat is initiated by a customer the chat window of the first available agent opens.
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Once the chat session is complete:

  1. The customer clicks the Click here to end the session and receive a transcription of the conversation" link.clicks Image Addedto close the chat session window, and they are the asked to confirm that they want to close the chat session. 
  2. The customer's chat window closes and the chat session endsthey are presented with the option to enter their email address to receive a transcript of the chat conversation.
  3. The customer receives a confirmation that the transcript was sent successfully.
  4. The agent ends the chat session on his side by closing the chat window as well.

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