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Look for recordings by: You can choose to search by Teams OR you can choose to search by Specific Agents. You cannot select both options.
Teams: Choose one of more teams you’d like evaluated.
Specific agents: Choose one of more specific agents that you’d like evaluated.
All Queues/Specific queues: Choose whether you want to evaluate all queues or only specific ones, in which case, you can select the specific queues from the drop-down list.
Call direction: Choose to evaluate Incoming, Outgoing, or Both types of calls. Indicate the Minimum duration of the calls, in seconds, you want evaluated.
Classification: Filter the evaluations you want scheduled by the Main subject, Sub-subject, sub-subject details, or Resolution.
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Evaluators
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Enter the following information. Click Go to frequency to continue with the next step.
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