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  • VMail ID: A unique identifier for the VM object.

  • Type:

  • Queueing Date: The date and time the VM was queued.

  • ANI: The number that was left as callback number.

  • Queue Name: The name of the queue.

  • Requeued: Indicates whether the VM was requeued by the Agent.

  • Agent Name: The name of the Agent that received the voicemail.

  • VMail Time: The time the Agent spent with the VM object open.

  • Talk Time: The time the Agent spent on the returned call.

  • Wrap Time: The time the Agent spent in Wrap-up.

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