...
Column Name | Description |
---|---|
List Code | A code or name of up to 16 characters that could be used to manage multiple entries (this can be blank). |
Queue Name | The name of the queue (as shown on the Queues page) the entries will be linked to. |
Destination Number | The destination number to be dialed (up to 32 digits). |
Destination Name | The name of the intended destination (could be blank). |
Calling Number | A 10-digit number to be used as the Caller ID (if left blank, the default number configured for the account will be used). |
Start Delivery Date | The date (MM/DD/YYYY) the dial out engine will start delivering the call. |
Start Delivery Time | The time (HH:MM) the dial engine will start delivering the call (5 characters). |
End Delivery Time | The time (HH:MM) the dial engine will stop delivering the call for the day (5 characters). |
Expiry Date | The date (MM/DD/YYYY) the dial out engine will remove the call from the database. |
Priority | The priority (a number from 1 to 10). The lower the number, the higher the priority. |
Dialing Seconds | The number of seconds the engine will ring the destination number on a given try (default is 25). This value must be within 6 and 90. |
Retry Minutes | The minimum number of minutes to wait between retries. This value must be within 1 and 1440. |
Max. Attempts | The maximum number of delivery attempts (must be within 1 and 100; zero is not a valid choice). |
Client Type | The default caller type to be used in the Caller Type drop down menu in the Call Classification window (could be blank). |
Main Subject | The default main subject to be used in the Subject drop down menu in the Call Classification window (could be blank). |
Sub-subject | The default sub-subject to be used in the Sub-subject drop down menu in the Call Classification window (could be blank). |
Screen-pop Url | The URL the CCA will open when the call is being delivered (could be blank). |
Extra Info | Any additional information (up to 255 characters) to be shown in the CCA (could be blank). |
Note: Columns must be in the order presented above, and if the column headers are to be included, they must be exactly as presented.
...