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Here is where you enter the general information about the IVR. Complete the following information and click Next Step when done.
IVR name: The name of the DTQ IVR.
Languages: The languages language that apply applies to the IVR. The first language in the list becomes the default language, i.e., the language in which the caller will hear the welcoming message and prompts until they press a button to change the language.
Prompt Description: A description of the welcome prompt (you can type a transcription of the audio file).
Prompt Upload file: Click to upload the audio file for the Welcome message.
Note: If you have selected more than one language, more than one Upload file link will appear so you can upload an audio file for each language you have chosen.
Important: The audio file must be in the language you have indicated. Simple IVR will not translate the Welcome prompt to your selected language.
NOTE: The IVR will be played in only ONE language. The caller will not be presented with a choice of languages to choose from.