You can accept up to 10 multiple chats while your Agent Status is set to Busy - Chatting, depending what your maximum concurrent chat sessions setting is set to in the Admin Portal.
If your account is set to accept multiple chats, and you currently have a chat session in progress, when a new chat is requested from the queue you will be presented with that new chat that you must automatically accept; a new tab, highlighted in red, appears in your chat window. The title bar of your chat window allows turns red in colour. Activate the new chat session by clicking on the tab and typing a message in the chat message area.You will be presented with chats until your maximum concurrent chat sessions are reached.
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