The attached document This tutorial is intended as a guide to Partners setting up the configuration details of a contact center the first time and can also be a reminder for some tasks that are done infrequently. The This guide is intended to help get a standard contact center ready to take the first call. The document tutorial focuses on voice-only setup. There There are several steps involved in setting standing up a new contact center and the details are directly linked to the features and functions of the
IVR design and information flow. The document tutorial assumes a standard build with the key elements to route calls to the agents trained for specific calls, and that callers have the information needed to get to those agents.
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Note: You can navigate through the tutorial for the information you need, or download the attached PDF for a printed copy. |
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| name | 226496_DIR_Contact Center_Service_Configuration_Setup_Instructional_Guide_V1Standard IVR Configuration Tutorial.pdf |
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