The following information is displayed in the Current section of the Metrics Dashboard:
- Calls Waiting − the The number of calls currently waiting for the selected queue(s).
- Callbacks Waiting − the The number of callbacks waiting for the selected queue(s).
- Current Calls Handled − the The total of all the calls currently being handled by agents that were delivered from the selected queue (or all queues if selected in the filter).
- Agents Signed In − total The total number of Agents signed in to the selected queue(s).
- Longest Call Waiting − the The longest wait duration for a call in the selected queue(s).
- Longest Talk Time − the The talk-time of the oldest call currently assigned to an agent delivered from the selected queue (or any queue if all queues is are selected).