The he Published Schedule Weekly view displays the schedule for the week of the selected date (e.g. Monday, Aug 25, 2014, will display the schedule for the entire week of August 25th25th); only one day is displayed at a time. The schedule is organized by Agents and Teams. Agents scheduled for the week will appear in the schedule along with a breakdown of their schedule for each day of the selected week. Solid colored boxes contain shift times, which indicate the Agent’s phone coverage time. Other events such as breaks, lunches, vacations, sick days, training, etc., will be shaded lightly and contain the event identifier code. In the Published Schedule Weekly tab you can make any changes and/or updates to the schedule.
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See here for information on selecting Schedule Dates.
Add Event
See here for information on adding an event to your schedule.
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